.ba-wrap {
  --ba-bg: #0f1117; --ba-bg2: #161b27; --ba-bg3: #1e2535; --ba-bg4: #252d3d;
  --ba-border: rgba(255,255,255,0.07); --ba-border2: rgba(255,255,255,0.12);
  --ba-text: #e2e8f0; --ba-text2: #94a3b8; --ba-text3: #64748b;
  --ba-accent: #3b82f6; --ba-accent2: #1d4ed8;
  --ba-green: #22c55e; --ba-amber: #f59e0b; --ba-red: #ef4444; --ba-purple: #a855f7;

  display: flex; flex-direction: column; font-size: 13px;
  background: var(--ba-bg); color: var(--ba-text);
  height: 100%; overflow: hidden;
  font-family: 'Segoe UI', -apple-system, sans-serif;
}
[data-theme="light"] .ba-wrap {
  --ba-bg: #ffffff; --ba-bg2: #f8f9fb; --ba-bg3: #eef1f6; --ba-bg4: #e2e6ed;
  --ba-border: #d1d5db; --ba-border2: #b8bfc9;
  --ba-text: #1e293b; --ba-text2: #475569; --ba-text3: #6b7280;
  --ba-accent: #2563eb; --ba-accent2: #1d4ed8;
  --ba-green: #059669; --ba-amber: #d97706; --ba-red: #dc2626; --ba-purple: #7c3aed;
}
#tabContentBilgiAktarim {
  padding: 0 !important; margin: 0;
  position: fixed; top: 36px; left: 0; right: 0; bottom: 0; z-index: 100;
}
.ba-wrap .ba-toolbar {
  height: 36px; background: var(--ba-bg2); border-bottom: 1px solid var(--ba-border);
  display: flex; align-items: center; padding: 0 14px; gap: 10px; flex-shrink: 0;
}
.ba-wrap .role-tabs {
  display: flex; gap: 2px; background: var(--ba-bg3); border-radius: 7px; padding: 3px;
}
.ba-wrap .role-tab {
  padding: 4px 12px; border-radius: 5px; font-size: 12px;
  cursor: pointer; color: var(--ba-text2); transition: all 0.15s;
  border: none; background: transparent;
}
.ba-wrap .role-tab.active { background: var(--ba-accent); color: #fff; font-weight: 500; }
.ba-wrap .ba-toolbar-right {
  margin-left: auto; display: flex; align-items: center; gap: 8px; font-size: 11px; color: var(--ba-text3);
}
.ba-wrap .online-dot {
  width: 7px; height: 7px; border-radius: 50%; background: var(--ba-green);
  box-shadow: 0 0 0 2px rgba(34,197,94,0.2); display: inline-block;
}

/* ── BA LAYOUT ── */
.ba-wrap .ba-main { display: flex; flex: 1; overflow: hidden; }

/* ── ICON SIDEBAR ── */
.ba-wrap .icon-sidebar {
  width: 44px; background: var(--ba-bg2); border-right: 1px solid var(--ba-border);
  display: flex; flex-direction: column; align-items: center; padding: 8px 0; gap: 4px; flex-shrink: 0;
}
.ba-wrap .isb {
  width: 36px; height: 36px; border-radius: 8px;
  display: flex; flex-direction: column; align-items: center; justify-content: center;
  cursor: pointer; color: var(--ba-text3); transition: all 0.15s; position: relative;
  border: none; background: transparent; gap: 2px;
}
.ba-wrap .isb:hover { background: var(--ba-bg3); color: var(--ba-text2); }
.ba-wrap .isb.active { background: rgba(59,130,246,0.15); color: var(--ba-accent); }
.ba-wrap .isb span { font-size: 8px; line-height: 1; }
.ba-wrap .isb svg { width: 16px; height: 16px; flex-shrink: 0; }
.ba-wrap .isb-bottom { margin-top: auto; }

/* ── LEFT QUEUE PANEL ── */
.ba-wrap .queue-panel {
  width: 260px; background: var(--ba-bg2); border-right: 1px solid var(--ba-border);
  display: flex; flex-direction: column; flex-shrink: 0; overflow: hidden;
}
.ba-wrap .qp-header { padding: 10px 12px 0; flex-shrink: 0; }
.ba-wrap .qp-title-row { display: flex; align-items: center; gap: 6px; margin-bottom: 8px; }
.ba-wrap .qp-title { font-size: 13px; font-weight: 600; color: var(--ba-text); flex: 1; }
.ba-wrap .qp-count {
  background: var(--ba-bg4); color: var(--ba-text2); font-size: 11px;
  font-weight: 600; padding: 1px 6px; border-radius: 10px;
}
.ba-wrap .qp-search {
  display: flex; align-items: center; gap: 6px;
  background: var(--ba-bg3); border: 1px solid var(--ba-border);
  border-radius: 6px; padding: 5px 8px; margin-bottom: 8px;
}
.ba-wrap .qp-search input {
  background: transparent; border: none; outline: none;
  color: var(--ba-text); font-size: 12px; flex: 1; font-family: inherit;
}
.ba-wrap .qp-search input::placeholder { color: var(--ba-text3); }
.ba-wrap .qp-search svg { width: 12px; height: 12px; color: var(--ba-text3); flex-shrink: 0; }
.ba-wrap .qp-filter { display: flex; gap: 4px; margin-bottom: 10px; flex-wrap: wrap; }
.ba-wrap .ba-filter-chip {
  padding: 3px 8px; border-radius: 12px; font-size: 11px;
  cursor: pointer; transition: all 0.15s;
  border: 1px solid var(--ba-border); background: transparent; color: var(--ba-text2);
}
.ba-wrap .ba-filter-chip.active { background: rgba(59,130,246,0.15); border-color: var(--ba-accent); color: var(--ba-accent); }

.ba-wrap .queue-list { flex: 1; overflow-y: auto; }
.ba-wrap .q-item {
  padding: 10px 12px; border-bottom: 1px solid var(--ba-border);
  cursor: pointer; transition: background 0.1s; position: relative;
}
.ba-wrap .q-item:hover { background: var(--ba-bg3); }
.ba-wrap .q-item.active { background: rgba(59,130,246,0.08); border-left: 2px solid var(--ba-accent); }
.ba-wrap .q-item.urgent { border-left: 2px solid var(--ba-red); }
.ba-wrap .q-item.closed .q-item-top,
.ba-wrap .q-item.closed .q-name,
.ba-wrap .q-item.closed .q-assigned { opacity: 0.5; }
.ba-wrap .q-item.closed:hover .q-item-top,
.ba-wrap .q-item.closed:hover .q-name,
.ba-wrap .q-item.closed:hover .q-assigned { opacity: 0.85; }
.ba-wrap .q-item.closed.active .q-item-top,
.ba-wrap .q-item.closed.active .q-name,
.ba-wrap .q-item.closed.active .q-assigned { opacity: 1; }
.ba-wrap .q-closed-tag {
  display: inline-block; margin-top: 3px;
  font-size: 9px; padding: 1px 6px; border-radius: 6px;
  background: rgba(148,163,184,0.15); color: var(--ba-text3);
  text-transform: uppercase; letter-spacing: 0.4px; font-weight: 600;
}
.ba-wrap .q-closed-tag.q-closed-tamamlandi {
  background: #4ade80; color: #052e16;
  box-shadow: 0 0 8px rgba(74,222,128,0.6);
  font-weight: 700;
}
.ba-wrap .q-closed-tag.q-closed-iptal_edildi {
  background: rgba(239,68,68,0.18); color: #f87171;
}
.ba-wrap .q-item.medium { border-left: 2px solid var(--ba-amber); }
.ba-wrap .q-item-top { display: flex; align-items: center; gap: 6px; margin-bottom: 4px; }
.ba-wrap .q-num { font-size: 10px; color: var(--ba-accent); font-weight: 600; font-family: monospace; }
.ba-wrap .q-site {
  font-size: 9px; padding: 1px 5px; border-radius: 3px;
  font-weight: 700; letter-spacing: 0.3px; text-transform: uppercase;
  flex-shrink: 0;
}
.ba-wrap .q-cat {
  font-size: 10px; padding: 1px 6px; border-radius: 8px; font-weight: 500;
  background: rgba(59,130,246,0.12); color: #60a5fa;
}
.ba-wrap .q-cat.green { background: rgba(34,197,94,0.12); color: #4ade80; }
.ba-wrap .q-cat.amber { background: rgba(245,158,11,0.12); color: #fbbf24; }
.ba-wrap .q-cat.red { background: rgba(239,68,68,0.12); color: #f87171; }
.ba-wrap .q-cat.purple { background: rgba(168,85,247,0.12); color: #c084fc; }
.ba-wrap .q-time { margin-left: auto; font-size: 10px; color: var(--ba-text3); }
.ba-wrap .q-time.urgent { color: var(--ba-red); font-weight: 600; }
.ba-wrap .q-time.medium { color: var(--ba-amber); }
.ba-wrap .q-name { font-size: 12px; font-weight: 500; color: var(--ba-text); margin-bottom: 2px; }
.ba-wrap .q-preview { font-size: 11px; color: var(--ba-text2); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.ba-wrap .q-assigned { display: flex; align-items: center; gap: 4px; margin-top: 5px; }
.ba-wrap .q-avatar {
  width: 16px; height: 16px; border-radius: 50%; background: var(--ba-bg4);
  display: flex; align-items: center; justify-content: center; font-size: 9px; color: var(--ba-text2);
}
.ba-wrap .q-assigned-name { font-size: 10px; color: var(--ba-text3); }
.ba-wrap .q-new-badge {
  position: absolute; top: 8px; right: 10px;
  width: 7px; height: 7px; border-radius: 50%; background: var(--ba-green);
  box-shadow: 0 0 0 2px rgba(34,197,94,0.2);
}
/* Yeni gelen ticket: 30sn pulse + kirmizi vurgu. Click veya timeout'la .just-arrived kalkar. */
.ba-wrap .q-item.just-arrived {
  border-left: 3px solid var(--ba-red) !important;
  animation: ba-arrival-pulse 1.4s ease-in-out infinite;
}
.ba-wrap .q-item.just-arrived .q-new-badge {
  width: 9px; height: 9px; background: var(--ba-red);
  box-shadow: 0 0 0 0 rgba(239,68,68,0.6);
  animation: ba-dot-pulse 1.4s ease-out infinite;
}
@keyframes ba-arrival-pulse {
  0%, 100% { background: rgba(239,68,68,0.05); }
  50%      { background: rgba(239,68,68,0.15); }
}
@keyframes ba-dot-pulse {
  0%   { box-shadow: 0 0 0 0 rgba(239,68,68,0.6); }
  70%  { box-shadow: 0 0 0 10px rgba(239,68,68,0); }
  100% { box-shadow: 0 0 0 0 rgba(239,68,68,0); }
}
.ba-wrap .queue-stats {
  border-top: 1px solid var(--ba-border); padding: 8px 12px; display: flex; gap: 12px; flex-shrink: 0;
}
.ba-wrap .qs-item { text-align: center; flex: 1; }
.ba-wrap .qs-val { font-size: 15px; font-weight: 700; color: var(--ba-text); }
.ba-wrap .qs-val.red { color: var(--ba-red); }
.ba-wrap .qs-val.amber { color: var(--ba-amber); }
.ba-wrap .qs-val.green { color: var(--ba-green); }
.ba-wrap .qs-label { font-size: 9px; color: var(--ba-text3); margin-top: 1px; text-transform: uppercase; letter-spacing: 0.5px; }

/* ── CENTER TICKET PANEL ── */
.ba-wrap .ticket-panel {
  flex: 1; display: flex; flex-direction: column;
  background: var(--ba-bg); min-width: 0; overflow: hidden;
}
.ba-wrap .tp-header {
  background: var(--ba-bg2); border-bottom: 1px solid var(--ba-border);
  padding: 10px 16px; display: flex; align-items: center; gap: 10px; flex-shrink: 0;
}
.ba-wrap .tp-badge,
#ba-tp-badge {
  font-size: 10px; font-weight: 700; font-family: monospace; color: #fff;
  background: var(--ba-accent); padding: 4px 10px; border-radius: 20px;
  display: inline-flex; align-items: center; letter-spacing: 0.8px;
  white-space: nowrap; line-height: 1;
}
.ba-wrap .tp-title-info { flex: 1; }
.ba-wrap .tp-title-info { flex: 1; }
.ba-wrap .tp-title { font-size: 14px; font-weight: 600; color: var(--ba-text); }
.ba-wrap .tp-meta { display: flex; align-items: center; gap: 8px; margin-top: 2px; }
.ba-wrap .tp-meta-item { font-size: 11px; color: var(--ba-text3); display: flex; align-items: center; gap: 3px; }
.ba-wrap .ba-status-pill { padding: 2px 8px; border-radius: 10px; font-size: 10px; font-weight: 600; }
.ba-wrap .ba-status-pill.active { background: rgba(34,197,94,0.15); color: var(--ba-green); }
.ba-wrap .ba-status-pill.waiting { background: rgba(245,158,11,0.15); color: var(--ba-amber); }
.ba-wrap .ba-status-pill.mine { background: rgba(59,130,246,0.15); color: var(--ba-accent); }

.ba-wrap .timer-block {
  display: flex; align-items: center; gap: 6px;
  background: rgba(239,68,68,0.08); border: 1px solid rgba(239,68,68,0.2);
  border-radius: 7px; padding: 5px 10px;
}
.ba-wrap .timer-val { font-size: 17px; font-weight: 700; color: var(--ba-red); font-family: monospace; }
.ba-wrap .timer-label { font-size: 9px; color: var(--ba-text3); text-transform: uppercase; letter-spacing: 0.5px; }

.ba-wrap .tp-actions { display: flex; gap: 6px; }
.ba-wrap .tp-btn {
  padding: 5px 12px; border-radius: 6px; font-size: 12px; font-weight: 500;
  border: none; cursor: pointer; transition: all 0.15s; font-family: inherit;
  display: flex; align-items: center; gap: 5px;
}
.ba-wrap .tp-btn-ghost { background: var(--ba-bg3); color: var(--ba-text2); border: 1px solid var(--ba-border); }
.ba-wrap .tp-btn-ghost:hover { background: var(--ba-bg4); color: var(--ba-text); }
.ba-wrap .tp-btn-success { background: rgba(34,197,94,0.15); color: var(--ba-green); border: 1px solid rgba(34,197,94,0.2); }
.ba-wrap .tp-btn-success:hover { background: rgba(34,197,94,0.25); }
.ba-wrap .tp-btn-danger { background: rgba(239,68,68,0.12); color: var(--ba-red); border: 1px solid rgba(239,68,68,0.2); }
.ba-wrap .tp-btn-danger:hover { background: rgba(239,68,68,0.22); }

/* Messages */
.ba-wrap .ba-messages {
  flex: 1; overflow-y: auto; padding: 16px;
  display: flex; flex-direction: column; gap: 10px;
}
.ba-wrap .sys-msg {
  text-align: center; font-size: 11px; color: var(--ba-text3);
  background: var(--ba-bg2); border: 1px solid var(--ba-border);
  border-radius: 6px; padding: 6px 12px; align-self: center;
}
.ba-wrap .msg-row { display: flex; gap: 8px; align-items: flex-start; }
.ba-wrap .msg-row.self { flex-direction: row-reverse; }
.ba-wrap .msg-ava {
  width: 28px; height: 28px; border-radius: 50%; flex-shrink: 0;
  display: flex; align-items: center; justify-content: center; font-size: 12px; font-weight: 600;
}
.ba-wrap .msg-ava.agent { background: rgba(59,130,246,0.2); color: var(--ba-accent); }
.ba-wrap .msg-ava.user { background: rgba(168,85,247,0.2); color: var(--ba-purple); }
.ba-wrap .msg-body { max-width: 70%; }
.ba-wrap .msg-name { font-size: 10px; color: var(--ba-text3); margin-bottom: 3px; }
.ba-wrap .msg-row.self .msg-name { text-align: right; }
.ba-wrap .msg-bubble {
  padding: 9px 13px; border-radius: 10px; font-size: 13px; line-height: 1.55; color: var(--ba-text);
  background: var(--ba-bg2); border: 1px solid var(--ba-border);
}
.ba-wrap .msg-bubble.user {
  background: rgba(168,85,247,0.1); border: 1px solid rgba(168,85,247,0.15); border-top-left-radius: 3px;
}
.ba-wrap .msg-bubble.self {
  background: rgba(59,130,246,0.12); border: 1px solid rgba(59,130,246,0.2); border-top-right-radius: 3px;
}
.ba-wrap .msg-event {
  background: rgba(245,158,11,0.06); border: 1px solid rgba(245,158,11,0.15);
  border-radius: 7px; padding: 7px 12px; font-size: 11px;
  color: #fbbf24; align-self: flex-start; display: flex; align-items: center; gap: 6px;
}
.ba-wrap .msg-event svg { width: 12px; height: 12px; flex-shrink: 0; }

/* Input */
.ba-wrap .ba-input-area { background: var(--ba-bg2); border-top: 1px solid var(--ba-border); flex-shrink: 0; }
.ba-wrap .ticket-panel { position: relative; }
.ba-wrap .ticket-panel.ba-drop-active::after {
  content: 'Birak — dosyayi ekle'; position: absolute; inset: 0; z-index: 50;
  display: flex; align-items: center; justify-content: center;
  background: rgba(59,130,246,0.12); border: 2px dashed var(--ba-accent);
  color: var(--ba-accent); font-size: 14px; font-weight: 600;
  pointer-events: none; border-radius: 6px;
}
.ba-wrap #ba-attach-preview {
  padding: 6px 12px; border-bottom: 1px solid var(--ba-border);
  display: flex; align-items: center; gap: 8px;
}
.ba-wrap .ba-attach-chip {
  display: inline-flex; align-items: center; gap: 6px;
  background: var(--ba-bg3); border: 1px solid var(--ba-border);
  border-radius: 6px; padding: 4px 6px 4px 8px; font-size: 11px; color: var(--ba-text2);
  max-width: 100%;
}
.ba-wrap .ba-attach-chip img {
  width: 24px; height: 24px; object-fit: cover; border-radius: 3px;
}
.ba-wrap .ba-attach-chip .ba-attach-name {
  max-width: 220px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.ba-wrap .ba-attach-chip .ba-attach-x {
  background: none; border: none; color: var(--ba-text3); cursor: pointer;
  font-size: 14px; line-height: 1; padding: 2px 4px; border-radius: 3px;
}
.ba-wrap .ba-attach-chip .ba-attach-x:hover { background: var(--ba-bg4); color: var(--ba-text); }
.ba-wrap .input-toolbar {
  padding: 6px 12px; border-bottom: 1px solid var(--ba-border);
  display: flex; gap: 4px; align-items: center;
}
.ba-wrap .t-btn {
  width: 28px; height: 28px; border: none; background: transparent; border-radius: 5px;
  cursor: pointer; color: var(--ba-text3);
  display: flex; align-items: center; justify-content: center; transition: all 0.1s;
}
.ba-wrap .t-btn:hover { background: var(--ba-bg3); color: var(--ba-text2); }
.ba-wrap .t-btn svg { width: 13px; height: 13px; }
.ba-wrap .t-sep { width: 1px; height: 18px; background: var(--ba-border); margin: 0 4px; }
.ba-wrap .t-template {
  margin-left: auto; padding: 3px 10px; border-radius: 5px; font-size: 11px;
  background: var(--ba-bg3); border: 1px solid var(--ba-border);
  color: var(--ba-text2); cursor: pointer; transition: all 0.15s;
}
.ba-wrap .t-template:hover { background: var(--ba-bg4); color: var(--ba-text); }
.ba-wrap .input-row { display: flex; align-items: flex-end; padding: 8px 12px; gap: 8px; }
.ba-wrap .ba-input-field {
  flex: 1; background: var(--ba-bg3); border: 1px solid var(--ba-border);
  border-radius: 8px; padding: 8px 12px; font-size: 13px; color: var(--ba-text);
  outline: none; resize: none; font-family: inherit; min-height: 38px; max-height: 90px; line-height: 1.5;
}
.ba-wrap .ba-input-field::placeholder { color: var(--ba-text3); }
.ba-wrap .ba-input-field:focus { border-color: var(--ba-accent); }
.ba-wrap .send-wrap { display: flex; gap: 1px; }
.ba-wrap .btn-send {
  background: var(--ba-accent); color: #fff; border: none;
  padding: 8px 18px; border-radius: 7px 0 0 7px; font-size: 13px;
  font-weight: 500; cursor: pointer; transition: background 0.15s; font-family: inherit;
}
.ba-wrap .btn-send:hover { background: var(--ba-accent2); }
.ba-wrap .btn-send-dd {
  background: var(--ba-accent2); color: #fff; border: none;
  padding: 8px 7px; border-radius: 0 7px 7px 0; cursor: pointer; font-size: 10px;
}

/* ── RIGHT PANEL ── */
.ba-wrap .right-panel {
  width: 248px; background: var(--ba-bg2); border-left: 1px solid var(--ba-border);
  display: flex; flex-direction: column; flex-shrink: 0; overflow: hidden;
}
.ba-wrap .rp-header { padding: 10px 12px; border-bottom: 1px solid var(--ba-border); flex-shrink: 0; }
.ba-wrap .rp-title-row { display: flex; align-items: center; gap: 8px; margin-bottom: 8px; }
.ba-wrap .rp-title { font-size: 13px; font-weight: 600; color: var(--ba-text); flex: 1; }
.ba-wrap .rp-icon {
  width: 24px; height: 24px; border-radius: 5px; background: transparent;
  border: 1px solid var(--ba-border); color: var(--ba-text3);
  display: flex; align-items: center; justify-content: center; cursor: pointer;
}
.ba-wrap .rp-icon:hover { background: var(--ba-bg3); color: var(--ba-text2); }
.ba-wrap .rp-icon svg { width: 12px; height: 12px; }
.ba-wrap .rp-tabs { display: flex; gap: 0; }
.ba-wrap .rp-tab {
  padding: 6px 10px; font-size: 11px; color: var(--ba-text3);
  cursor: pointer; border-bottom: 2px solid transparent; transition: all 0.1s;
}
.ba-wrap .rp-tab.active { color: var(--ba-accent); border-bottom-color: var(--ba-accent); font-weight: 500; }
.ba-wrap .rp-body { flex: 1; overflow-y: auto; padding: 12px; }

.ba-wrap .info-section { margin-bottom: 14px; }
.ba-wrap .info-title { font-size: 10px; text-transform: uppercase; letter-spacing: 0.6px; color: var(--ba-text3); font-weight: 600; margin-bottom: 7px; }
.ba-wrap .info-row { display: flex; justify-content: space-between; align-items: center; padding: 4px 0; }
.ba-wrap .info-label { font-size: 11px; color: var(--ba-text3); }
.ba-wrap .info-val { font-size: 11px; color: var(--ba-text); font-weight: 500; }
.ba-wrap .info-val.accent { color: var(--ba-accent); }
.ba-wrap .info-val.green { color: var(--ba-green); }
.ba-wrap .info-val.amber { color: var(--ba-amber); }
.ba-wrap .info-val.red { color: var(--ba-red); }
.ba-wrap .info-divider { border: none; border-top: 1px solid var(--ba-border); margin: 10px 0; }

.ba-wrap .qa-title { font-size: 10px; text-transform: uppercase; letter-spacing: 0.6px; color: var(--ba-text3); font-weight: 600; margin-bottom: 7px; }
.ba-wrap .qa-btn {
  width: 100%; padding: 7px 10px; border-radius: 6px; font-size: 12px;
  border: 1px solid var(--ba-border); background: var(--ba-bg3); color: var(--ba-text2);
  cursor: pointer; text-align: left; margin-bottom: 5px;
  display: flex; align-items: center; gap: 7px; transition: all 0.1s; font-family: inherit;
}
.ba-wrap .qa-btn:hover { background: var(--ba-bg4); color: var(--ba-text); }
.ba-wrap .qa-btn svg { width: 13px; height: 13px; flex-shrink: 0; }
.ba-wrap .qa-btn.green { color: var(--ba-green); border-color: rgba(34,197,94,0.2); background: rgba(34,197,94,0.05); }
.ba-wrap .qa-btn.red { color: var(--ba-red); border-color: rgba(239,68,68,0.2); background: rgba(239,68,68,0.05); }
.ba-wrap .tmpl-item {
  padding: 7px 9px; border-radius: 6px; border: 1px solid var(--ba-border);
  background: var(--ba-bg3); margin-bottom: 5px; cursor: pointer; transition: all 0.1s;
}
.ba-wrap .tmpl-item:hover { background: var(--ba-bg4); }
.ba-wrap .tmpl-name { font-size: 11px; font-weight: 500; color: var(--ba-text); margin-bottom: 2px; }
.ba-wrap .tmpl-preview { font-size: 10px; color: var(--ba-text3); line-height: 1.4; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
/* ── AYAR PANELİ ── */
.ba-wrap .ba-ayar-panel { padding: 20px 24px; }
.ba-wrap .ba-ayar-tabs {
  display: flex; gap: 3px; background: var(--ba-bg2); border: 1px solid var(--ba-border);
  border-radius: 10px; padding: 4px; margin-bottom: 20px;
}
.ba-wrap .ba-ayar-tab {
  padding: 8px 18px; border-radius: 8px; font-size: 13px; font-weight: 500;
  cursor: pointer; color: var(--ba-text3); transition: all 0.2s;
  border: none; background: transparent; font-family: inherit; flex: 1; text-align: center;
}
.ba-wrap .ba-ayar-tab:hover { color: var(--ba-text); background: var(--ba-bg3); }
.ba-wrap .ba-ayar-tab.active { background: var(--ba-accent); color: #fff; font-weight: 600; box-shadow: 0 2px 8px rgba(59,130,246,0.3); }

/* Ayar — Section header */
.ba-wrap .ba-ayar-section {
  font-size: 14px; font-weight: 700; color: var(--ba-text); margin-bottom: 14px;
  display: flex; align-items: center; gap: 10px;
}
.ba-wrap .ba-ayar-section .ba-ayar-count {
  font-size: 11px; font-weight: 500; color: var(--ba-text3);
  background: var(--ba-bg3); padding: 2px 8px; border-radius: 10px;
}

/* Ayar — Form inputs */
.ba-wrap .ba-ayar-inp {
  padding: 8px 12px; border-radius: 8px; font-size: 12px; font-family: inherit;
  background: var(--ba-bg2); border: 1px solid var(--ba-border); color: var(--ba-text);
  outline: none; transition: all 0.2s;
}
.ba-wrap .ba-ayar-inp:focus { border-color: var(--ba-accent); box-shadow: 0 0 0 3px rgba(59,130,246,0.1); }
.ba-wrap .ba-ayar-inp::placeholder { color: var(--ba-text3); }

/* Ayar — Buttons */
.ba-wrap .ba-ayar-btn {
  padding: 8px 16px; border-radius: 8px; font-size: 12px; font-weight: 600;
  border: none; cursor: pointer; font-family: inherit; transition: all 0.2s;
  display: inline-flex; align-items: center; gap: 5px; white-space: nowrap;
}
.ba-wrap .ba-ayar-btn:active { transform: scale(0.97); }
.ba-wrap .ba-ayar-btn.primary { background: var(--ba-accent); color: #fff; }
.ba-wrap .ba-ayar-btn.primary:hover { background: var(--ba-accent2); box-shadow: 0 2px 8px rgba(59,130,246,0.3); }
.ba-wrap .ba-ayar-btn.danger { background: rgba(239,68,68,0.12); color: var(--ba-red); border: 1px solid rgba(239,68,68,0.2); }
.ba-wrap .ba-ayar-btn.danger:hover { background: rgba(239,68,68,0.22); }
.ba-wrap .ba-ayar-btn.success { background: rgba(34,197,94,0.12); color: var(--ba-green); border: 1px solid rgba(34,197,94,0.2); }
.ba-wrap .ba-ayar-btn.success:hover { background: rgba(34,197,94,0.22); }
.ba-wrap .ba-ayar-btn.ghost { background: var(--ba-bg3); color: var(--ba-text2); border: 1px solid var(--ba-border); }
.ba-wrap .ba-ayar-btn.ghost:hover { background: var(--ba-bg4); color: var(--ba-text); }
.ba-wrap .ba-ayar-btn.sm { padding: 5px 10px; font-size: 11px; border-radius: 6px; }

/* Ayar — Card */
.ba-wrap .ba-ayar-card {
  background: var(--ba-bg2); border: 1px solid var(--ba-border); border-radius: 10px;
  padding: 14px 16px; transition: all 0.2s; margin-bottom: 8px;
}
.ba-wrap .ba-ayar-card:hover { border-color: var(--ba-border2); }
.ba-wrap .ba-ayar-card.faded { opacity: 0.45; }

/* Ayar — Badge */
.ba-wrap .ba-ayar-badge {
  font-size: 11px; font-weight: 500; padding: 3px 8px; border-radius: 8px;
  display: inline-flex; align-items: center; gap: 4px;
}
.ba-wrap .ba-ayar-badge.blue { background: rgba(59,130,246,0.12); color: #60a5fa; }
.ba-wrap .ba-ayar-badge.green { background: rgba(34,197,94,0.12); color: #4ade80; }
.ba-wrap .ba-ayar-badge.amber { background: rgba(245,158,11,0.12); color: #fbbf24; }

/* Ayar — Add row */
.ba-wrap .ba-ayar-add {
  display: flex; gap: 8px; align-items: center; margin-bottom: 16px;
  background: var(--ba-bg2); border: 1px solid var(--ba-border); border-radius: 10px; padding: 10px 14px;
}

/* Ayar — Kuyruk card */
.ba-wrap .ba-ayar-q {
  display: flex; align-items: center; gap: 14px;
  background: var(--ba-bg2); border: 1px solid var(--ba-border); border-radius: 10px;
  padding: 14px 18px; margin-bottom: 8px; transition: all 0.2s;
}
.ba-wrap .ba-ayar-q:hover { border-color: var(--ba-border2); }
.ba-wrap .ba-ayar-q .q-name { font-size: 14px; font-weight: 600; color: var(--ba-text); flex: 1; }
.ba-wrap .ba-ayar-q .q-stats { display: flex; gap: 8px; align-items: center; }

/* Ayar — Sablon card */
.ba-wrap .ba-ayar-sab {
  background: var(--ba-bg2); border: 1px solid var(--ba-border); border-radius: 10px;
  padding: 12px 16px; margin-bottom: 8px; transition: all 0.2s;
}
.ba-wrap .ba-ayar-sab:hover { border-color: var(--ba-border2); }
.ba-wrap .ba-ayar-sab.faded { opacity: 0.45; }
.ba-wrap .ba-ayar-sab .sab-top { display: flex; align-items: center; gap: 10px; margin-bottom: 8px; }
.ba-wrap .ba-ayar-sab .sab-title { font-size: 13px; font-weight: 600; color: var(--ba-text); flex: 1; }
.ba-wrap .ba-ayar-sab .sab-bottom { display: flex; gap: 8px; align-items: center; }
.ba-wrap .ba-ayar-sab .sab-bottom input { flex: 1; }
.ba-wrap .ba-ayar-sab .sab-actions { display: flex; gap: 6px; flex-shrink: 0; }

/* Ayar — Alan sablon card */
.ba-wrap .ba-ayar-alan {
  background: var(--ba-bg2); border: 1px solid var(--ba-border); border-radius: 10px;
  padding: 14px 16px; margin-bottom: 10px; transition: all 0.2s;
}
.ba-wrap .ba-ayar-alan:hover { border-color: var(--ba-border2); }
.ba-wrap .ba-ayar-alan.faded { opacity: 0.45; }
.ba-wrap .ba-ayar-alan .alan-head { display: flex; gap: 8px; align-items: center; margin-bottom: 10px; }
.ba-wrap .ba-ayar-alan .alan-fields { display: flex; flex-direction: column; gap: 6px; margin-left: 12px; border-left: 2px solid var(--ba-border); padding-left: 12px; }
.ba-wrap .ba-ayar-alan .alan-row { display: flex; gap: 8px; align-items: center; }
.ba-wrap .ba-ayar-alan .alan-num { font-size: 11px; color: var(--ba-text3); font-weight: 600; width: 16px; text-align: center; flex-shrink: 0; }
.ba-wrap .note-item { padding: 8px; border-radius: 6px; background: var(--ba-bg3); border: 1px solid var(--ba-border); margin-bottom: 6px; }
.ba-wrap .note-top { display: flex; justify-content: space-between; align-items: center; margin-bottom: 4px; }
.ba-wrap .note-who { font-size: 10px; font-weight: 500; color: var(--ba-text2); }
.ba-wrap .note-when { font-size: 10px; color: var(--ba-text3); }
.ba-wrap .note-text { font-size: 11px; color: var(--ba-text); line-height: 1.5; }

.ba-wrap .ba-scrollbar::-webkit-scrollbar { width: 4px; }
.ba-wrap .ba-scrollbar::-webkit-scrollbar-track { background: transparent; }
.ba-wrap .ba-scrollbar::-webkit-scrollbar-thumb { background: var(--ba-bg4); border-radius: 4px; }

/* ── CANLICI / AJAN EKRANLARI ── */
.ba-wrap .canlici-screen { display: none; flex: 1; overflow: hidden; }
.ba-wrap .canlici-screen.visible { display: flex; }
.ba-wrap .agent-screen { display: flex; flex: 1; overflow: hidden; }
.ba-wrap .agent-screen.hidden { display: none; }

/* ── SOL PANEL ── */
.ba-wrap .c-left {
  width: 280px; background: var(--ba-bg2); border-right: 1px solid var(--ba-border);
  display: flex; flex-direction: column; flex-shrink: 0; overflow: hidden;
}
.ba-wrap .c-left-search { padding: 10px 12px 0; flex-shrink: 0; }
.ba-wrap .c-left-search input {
  width: 100%; padding: 7px 10px; border: 1px solid var(--ba-border); border-radius: 6px;
  font-size: 12px; background: var(--ba-bg); color: var(--ba-text); outline: none;
  font-family: inherit; transition: border-color 0.15s; box-sizing: border-box;
}
.ba-wrap .c-left-search input:focus { border-color: var(--ba-accent); box-shadow: 0 0 0 2px rgba(59,130,246,0.1); }
.ba-wrap .c-gorunum-toggle {
  display: flex; margin: 6px 12px 0; border-radius: 6px; overflow: hidden;
  border: 1px solid var(--ba-border); flex-shrink: 0;
}
.ba-wrap .c-gorunum-btn {
  flex: 1; padding: 5px 0; font-size: 11px; font-weight: 600; cursor: pointer;
  border: none; background: var(--ba-bg); color: var(--ba-text3);
  font-family: inherit; transition: all 0.15s;
}
.ba-wrap .c-gorunum-btn.active { background: var(--ba-accent); color: #fff; }
.ba-wrap .c-gorunum-btn:not(.active):hover { background: var(--ba-bg3); }
.ba-wrap .btn-new-ticket {
  margin: 8px 12px; padding: 7px 0; background: var(--ba-accent); color: #fff; border: none;
  border-radius: 6px; font-size: 12px; font-weight: 600; cursor: pointer; font-family: inherit;
  transition: background 0.15s; text-align: center; display: flex; align-items: center;
  justify-content: center; gap: 5px; flex-shrink: 0;
}
.ba-wrap .btn-new-ticket:hover { background: #2563eb; }
.ba-wrap .c-left-sections { flex: 1; overflow-y: auto; display: flex; flex-direction: column; min-height: 0; }
/* Bölümler */
.ba-wrap .c-left-section { display: flex; flex-direction: column; min-height: 0; }
.ba-wrap .c-section-aktif { flex: 1; }
.ba-wrap .c-section-kapanmis { flex-shrink: 0; max-height: 45%; }
.ba-wrap .c-left-section-header {
  display: flex; align-items: center; gap: 6px; padding: 8px 12px;
  cursor: pointer; font-weight: 600; font-size: 11px; color: var(--ba-text3);
  border-bottom: 1px solid var(--ba-border); user-select: none;
  letter-spacing: 0.4px;
}
.ba-wrap .c-left-section-header:hover { background: var(--ba-bg3); }
.ba-wrap .section-arrow { font-size: 8px; width: 10px; text-align: center; transition: transform 0.15s; }
.ba-wrap .section-badge {
  margin-left: auto; background: var(--ba-accent); color: #fff; border-radius: 10px;
  padding: 1px 7px; font-size: 10px; font-weight: 700; min-width: 18px; text-align: center;
}
.ba-wrap .section-badge.kapanmis { background: var(--ba-bg3); color: var(--ba-text3); }
.ba-wrap .c-left-section-list { overflow-y: auto; flex: 1; min-height: 0; }
.ba-wrap .c-left-section-list.collapsed { display: none; }
/* Talep kartı */
.ba-wrap .c-ticket-card {
  padding: 9px 12px 9px 15px; border-bottom: 1px solid var(--ba-border); cursor: pointer;
  transition: background 0.1s; position: relative; background: var(--ba-bg);
}
.ba-wrap .c-ticket-card:hover { background: var(--ba-bg3); }
.ba-wrap .c-ticket-card.selected { background: rgba(59,130,246,0.06); }
.ba-wrap .c-ticket-card::before {
  content: ''; position: absolute; left: 0; top: 0; bottom: 0; width: 3px; border-radius: 0 2px 2px 0;
}
.ba-wrap .c-ticket-card.durum-bekliyor::before { background: #f59e0b; }
.ba-wrap .c-ticket-card.durum-kontrolde::before { background: #3b82f6; }
.ba-wrap .c-ticket-card.durum-islemde::before { background: #8b5cf6; }
.ba-wrap .c-ticket-card.durum-sonuclandi::before { background: #10b981; }
.ba-wrap .c-ticket-card.durum-tamamlandi::before { background: #10b981; }
.ba-wrap .c-ticket-card.durum-iptal_edildi::before { background: #ef4444; }
.ba-wrap .c-ticket-card.selected::before { width: 4px; }
.ba-wrap .c-ticket-row1 { display: flex; justify-content: space-between; align-items: center; margin-bottom: 3px; }
.ba-wrap .c-ticket-username { font-weight: 600; font-size: 12px; color: var(--ba-text); }
.ba-wrap .c-ticket-time { font-size: 10px; color: var(--ba-text3); }
.ba-wrap .c-ticket-row2 { display: flex; gap: 4px; align-items: center; margin-bottom: 3px; }
.ba-wrap .c-ticket-kuyruk-badge {
  font-size: 9px; font-weight: 600; padding: 1px 5px; border-radius: 3px; color: #fff;
}
.ba-wrap .c-ticket-site-badge {
  font-size: 9px; font-weight: 500; padding: 1px 5px; border-radius: 3px;
  background: var(--ba-bg3); color: var(--ba-text3);
}
.ba-wrap .c-ticket-konu {
  font-size: 11px; color: var(--ba-text3); white-space: nowrap;
  overflow: hidden; text-overflow: ellipsis; line-height: 1.4;
}
/* Cevap kutusu */
.ba-wrap .c-answer-box {
  margin-top: 5px; padding: 5px 8px; border-radius: 5px;
  background: rgba(34,197,94,0.06); border: 1px solid rgba(34,197,94,0.15);
  font-size: 10px; color: var(--ba-text); line-height: 1.4; display: flex; gap: 6px; align-items: flex-start;
}
.ba-wrap .c-copy-btn {
  flex-shrink: 0; padding: 2px 8px; border-radius: 4px; font-size: 9px; font-weight: 600;
  background: var(--ba-green); color: #fff; border: none; cursor: pointer; font-family: inherit;
}
.ba-wrap .btn-reopen {
  background: #f59e0b; color: #fff; border: none; border-radius: 3px;
  padding: 3px 8px; font-size: 9px; font-weight: 600; cursor: pointer;
  font-family: inherit; margin-top: 4px; transition: background 0.15s;
}
.ba-wrap .btn-reopen:hover { background: #d97706; }

.ba-wrap .c-right { flex: 1; padding: 12px 16px; overflow-y: auto; display: flex; flex-direction: column; gap: 8px; }
.ba-wrap .c-form-title { font-size: 13px; font-weight: 700; color: var(--ba-text); margin-bottom: 1px; }
.ba-wrap .c-form-sub { font-size: 11px; color: var(--ba-text3); margin-bottom: 2px; }
.ba-wrap .c-cat-grid { display: flex; gap: 6px; align-items: start; }
.ba-wrap .c-cat-grid > .c-cat-group { flex: 1 1 0; min-width: 0; }
.ba-wrap .c-cat-group { border: 1px solid var(--ba-border); border-radius: 6px; overflow: hidden; background: var(--ba-bg2); }
.ba-wrap .c-cat-group-head {
  padding: 6px 9px; font-size: 11px; font-weight: 600; color: var(--ba-text2);
  background: var(--ba-bg3); cursor: pointer; user-select: none;
  display: flex; align-items: center; gap: 6px; border-bottom: 1px solid var(--ba-border);
}
.ba-wrap .c-cat-group-head:hover { color: var(--ba-text); }
.ba-wrap .c-cat-chev { transition: transform 0.15s; flex-shrink: 0; }
.ba-wrap .c-cat-group.collapsed .c-cat-chev { transform: rotate(-90deg); }
.ba-wrap .c-cat-group.collapsed .c-cat-group-body { display: none; }
.ba-wrap .c-cat-group.collapsed .c-cat-group-head { border-bottom: none; }
.ba-wrap .c-cat-count { margin-left: auto; font-size: 10px; color: var(--ba-text3); font-weight: 500; }
.ba-wrap .c-cat-group-body { display: flex; flex-direction: column; gap: 4px; padding: 5px; }
.ba-wrap .c-cat-btn {
  padding: 6px 9px; border-radius: 6px; border: 1px solid var(--ba-border);
  background: var(--ba-bg2); color: var(--ba-text2); font-size: 11px;
  cursor: pointer; text-align: left; transition: all 0.15s; font-family: inherit;
  display: flex; align-items: center; gap: 5px;
}
.ba-wrap .c-cat-btn:hover { background: var(--ba-bg3); color: var(--ba-text); }
.ba-wrap .c-cat-btn.selected { background: rgba(59,130,246,0.12); border-color: var(--ba-accent); color: var(--ba-text); }
.ba-wrap .c-cat-dot { width: 5px; height: 5px; border-radius: 50%; flex-shrink: 0; background: var(--ba-accent); }
.ba-wrap .c-label { font-size: 11px; font-weight: 500; color: var(--ba-text2); margin-bottom: 3px; }
.ba-wrap .c-textarea {
  width: 100%; background: var(--ba-bg2); border: 1px solid var(--ba-border);
  border-radius: 6px; padding: 6px 9px; font-size: 12px; color: var(--ba-text);
  outline: none; resize: none; font-family: inherit; min-height: 32px; line-height: 1.45;
}
.ba-wrap .c-textarea::placeholder { color: var(--ba-text3); }
.ba-wrap .c-textarea:focus { border-color: var(--ba-accent); }
.ba-wrap .c-drop {
  border: 1.5px dashed var(--ba-border); border-radius: 6px; padding: 8px;
  text-align: center; color: var(--ba-text3); font-size: 11px;
  cursor: pointer; transition: all 0.15s; background: var(--ba-bg2);
}
.ba-wrap .c-drop:hover { border-color: var(--ba-accent); color: var(--ba-text2); }
.ba-wrap .c-drop svg { width: 16px; height: 16px; margin: 0 auto 3px; display: block; }
.ba-wrap .c-send-btn {
  width: 100%; padding: 8px; border-radius: 6px; font-size: 12px; font-weight: 600;
  background: var(--ba-accent); color: #fff; border: none; cursor: pointer;
  font-family: inherit; display: flex; align-items: center; justify-content: center; gap: 6px;
}
.ba-wrap .c-send-btn:hover { background: var(--ba-accent2); }